In today’s competitive automotive landscape, dealerships can no longer rely solely on vehicle sales to drive long-term success. Fixed operations—particularly the service department—have become essential for profitability, customer retention, and brand loyalty. However, many service departments still struggle with outdated processes, inefficient workflows, and disconnected customer experiences.
This is where Xtime, a Cox Automotive brand, emerges as a game-changer. Xtime is a fully integrated, cloud-based Service Experience Platform built specifically for automotive dealerships. It empowers service departments to deliver a consistent, convenient, and customer-first experience while increasing efficiency and revenue.
With more than 7 million service appointments scheduled each month and adoption by over 7,500 dealerships, Xtime has quickly become the industry standard for modern fixed ops solutions.
Xtime is a dealership service platform designed to streamline and enhance the end-to-end customer experience—from appointment booking to vehicle pickup and follow-up. The platform connects customers, service advisors, technicians, and dealership management through a unified digital experience that is intuitive and scalable.
Xtime goes beyond simple appointment scheduling. It creates a fully connected service journey with features like:
- Real-time appointment management
- Digital vehicle check-in
- Multimedia inspections
- Customer communication tools
- Online payments and service tracking
- Automated marketing and follow-up
By digitizing the entire service process, Xtime helps dealerships operate more efficiently, upsell more effectively, and deliver the level of transparency and convenience today’s customers expect.
Core Xtime Products: A Complete Service Lifecycle Solution
Xtime consists of five core products, each playing a critical role in the service journey:
1. Xtime Schedule – Smart Appointment Booking
Customers want the freedom to book service appointments at their convenience. Xtime Schedule provides an intelligent online and mobile booking experience that integrates directly with the dealership’s available capacity and shop hours.
Key benefits:
- 24/7 online and mobile access
- Service menu personalization by vehicle/VIN
- Recall awareness and integration
- Real-time availability and load balancing
- Reduced appointment no-shows
With Schedule, customers are empowered to self-book confidently, while dealerships gain control over shop flow and resource planning.
2. Xtime Engage – Modern Digital Check-In
Xtime Engage transforms the traditional write-up process using tablets and digital workflows. Service advisors greet customers at their vehicle, review service history, make recommendations, and obtain digital signatures—all in a matter of minutes.
Key benefits:
- Mobile service drive check-in
- Real-time customer information
- VIN and history-based recommendations
- Text and email communication
- ASR (Additional Service Request) approvals via mobile
Engage helps improve customer satisfaction, reduces wait times, and increases trust and transparency through modern communication.
3. Xtime Inspect – Digital Multipoint Inspections
One of Xtime’s most powerful tools, Inspect replaces traditional paper inspections with an interactive, visual experience. Technicians use mobile devices to perform inspections, capture photos or videos, and document issues clearly.
Key features:
- Customizable inspection templates
- Visual proof with annotations
- Integrated parts and labor quotes
- Technician-to-customer video communication
- Immediate mobile ASR approvals
The visual component of Inspect leads to significantly higher approval rates, boosting the average repair order and increasing revenue per visit.
4. Xtime Invite – Marketing Automation & Retention
Retaining service customers is just as important as attracting them. Xtime Invite uses customer and vehicle data to deliver timely, personalized marketing that brings customers back for service.
Key features:
- Declined service follow-ups
- Automated maintenance reminders
- Seasonal and OEM-driven campaigns
- Multi-channel delivery (SMS, email, direct mail)
Invite ensures that dealerships remain top-of-mind while capturing missed opportunities and increasing retention.
5. Xtime Payments & Service Tracker – Convenient Checkout
Payments and Service Tracker combine to provide an easy, transparent, and contactless checkout process. Customers can see the status of their vehicle and pay before they even arrive for pickup.
Benefits include:
- Real-time service updates via text/email
- Secure online payment options
- Reduced cashiering bottlenecks
- Enhanced CSI scores from faster handoff
This final piece of the puzzle helps complete the seamless experience that today’s customers demand.
Why Dealerships Choose Xtime
Boosted Profitability
- Digital inspections and ASR approvals increase upsells
- Service lane efficiency reduces advisor workload and wait times
- Higher customer trust leads to increased service acceptance
Dealerships using Xtime often report 20–25% higher repair order value and improved technician productivity.
Enhanced Customer Satisfaction
- Transparent pricing and service communication
- Real-time updates, including video and photo inspections
- Self-service appointment booking and mobile approvals
These modern conveniences help drive stronger CSI scores and build long-term loyalty.
Improved Service Retention
- Customers are more likely to return when communication is consistent and relevant
- Invite campaigns recapture declined work and missed visits
- Service Tracker and follow-up tools build trust and keep customers informed
Retention is no longer left to chance—it’s built into the platform.
Seamless Integration with OEMs and DMS Platforms
Xtime is designed to work with the existing tools your dealership uses daily. The platform integrates with:
- Leading DMS providers like CDK, Reynolds & Reynolds, Auto/Mate, Dealertrack
- OEM systems for recall tracking and maintenance schedules
- Third-party tools including Lyft for courtesy transportation
- CRM and equity mining solutions
By connecting across systems, Xtime eliminates redundant data entry, simplifies training, and ensures that all departments are working from a single source of truth.
Real-World Results and Dealer Testimonials
Many dealerships have shared their success with Xtime:
“Since implementing Xtime, our upsell rate has increased dramatically. Technicians are empowered, customers are more trusting, and our advisors can focus on service, not paperwork.”
– Fixed Ops Director, Multi-store Toyota Group
“The ability to send photos and videos directly to the customer has improved approval rates by over 40%. People want to see what they’re paying for.”
– Service Manager, Honda Dealership
“We saw a significant drop in no-show appointments after enabling Xtime Schedule. The automated reminders and intuitive interface make a big difference.”
– BDC Manager, Chevy-Buick Store
What Makes Xtime Stand Out?
In a crowded market of fixed ops software providers, Xtime stands out because of:
- Its comprehensive approach—covering every touchpoint in the service journey
- Deep integration with Cox Automotive solutions, including Dealer.com, VinSolutions, and Autotrader
- Proven dealer adoption and retention rates
- Ongoing product innovation, including new video inspection features, subtitled technician videos, and enhanced reporting dashboards
It’s not just a tool—it’s a strategy to modernize how you serve your customers.
Is Xtime Right for Your Dealership?
If your dealership is focused on improving the service experience, optimizing workflows, and growing revenue, Xtime is a smart investment. Whether you’re a single-point franchise or part of a large dealer group, Xtime’s modular system can scale to meet your needs and deliver fast ROI.
The future of automotive service is digital, transparent, and customer-centric. Xtime brings all of that to life in one platform.
Getting Started with Xtime
To learn more or request a personalized demo, visit the official website at From there, you can:
- Explore features by department
- Watch product demos
- View success stories from other dealerships
- Contact a sales consultant for tailored pricing
Is your service department ready for what’s next?